這是一個(gè)兩天的課程,本課程為全新的IT服務(wù)管理基礎(chǔ)認(rèn)證服務(wù)(Foundation Certificate In IT Service Management).引入ITIL®4,協(xié)助學(xué)員理解IT服務(wù)管理的服務(wù)價(jià)值體系(IT Service Management through a Service Value System (SVS))。
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